About Administrator (Admin) Role Functions
Learn about the Administrator (Admin) role users can be assigned and the abilities the role grants.
Bridge™ Payments
Explore articles, videos, and best practice guides to help you get the most out of Bridge Payments.
About Balance Lookup for Non-Integrated Bridge Payments (Balance Collect)
Learn about non-integrated Balance Lookup, a feature that lets you locate the outstanding balance and collect the amount due if…
About Blind Refunds
Learn about blind refunds and how to enable or disable the Blind Refund feature in Bridge Payments. The Blind Refund…
About Bulk Text-to-Pay
Learn about Bulk Text-to-Pay, a method to send multiple Text-to-Pay messages at once to multiple recipients using the Send Payment…
About Card Account Updater
Learn what Card Account Updater is, how it works, and its many benefits.
About Card on File (Vault)
Learn about the Card on File (Vault) feature, its use cases, best practices, and benefits. Also learn about the Pre-Authorized…
About Card Reader Connector Indicators
Learn how the terminal connects to the browser session, the difference between connection indicator dot colors, and how to check…
About Declined Payment Responses
Learn the declination reasons that you might receive when a payment is declined.
About Exporting Reports
Learn how exporting reports in Bridge Payments works, how to access your report exports, and about the export file type…
About Online Patient Registration and Digital Forms (Patient Express)
Learn how to use Patient Express within Bridge Payments to enable patients to register online and capture Card on File…
About Online Payment (Balance Collect) Receipts
Learn how patients can receive online payment (Balance Collect) receipts.
About Online Payments (Balance Collect)
Learn how to start accepting online payments with Balance Collect and explore the key benefits for your practice.
About Online Payments (Balance Collect) Patient Authentication
Learn about Balance Collect’s Patient Authentication feature.
About Online Payments (Balance Collect) Reporting and Posting
Learn how to report and post online payments with Balance Collect.
About Opt-In and Opt-Out for Text Messaging
Learn how the text messages sent using the Patient Express Text-to-Pay feature and the Bulk Text-to-Pay feature in Bridge Payments…
About Patient Financing Powered by HFD
Learn how to submit an application for Patient Financing (powered by HFD).
About Patient Search Results in Patient Express
Learn about the information and options in the Patient Express Search Results view.
About PayerSync
With PayerSync, electronic insurance reimbursement payments (including virtual credit card payments) are processed automatically. Learn about PayerSync’s benefits and discover…
About Reports
Learn about the four report areas available in Reports in Bridge Payments: Transaction Search, Text to Pay Reports, Report Exports,…
About Rules for Successful Bulk Text-to-Pay File Processing
Learn what the file upload rules are for Bulk Text-to-Pay messages sent with the Balance Collect > Send Payment Request…
About Text-to-Pay
Learn about the Text-to-Pay function in Patient Express within Bridge Payments. It’s a patient payment solution where you can notify…
About the Benefits of Recurring Payment Plans
Learn about the benefits of Recurring payment plans and how to introduce them to patients.
About the Consent Status Report
Learn about the Consent Status Report in Text-to-Pay Reports and the different status meanings that indicate whether a patient has…