About Text-to-Pay

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Overview

If you do not see Patient Express as an option in your menu within Bridge Payments, contact your practice administrator or contact Customer Care at 800-337-3630 (option 3) or [email protected]. If you do not have Bulk Text-to-Pay and would like to add it to your current package, contact your Relationship Manager or contact Customer Care at 800-337-3630 (option 3) or [email protected].

Text-to-Pay simplifies the process of notifying patients about outstanding balances and provides a convenient way for them to make payments online. See About Online Payments (Balance Collect) for more information.

An example Text-to-Pay message. It includes the practice name, the balance due amount, a link to make a payment, and instructions on how to opt-out.

This patient payment solution utilizes SMS to direct patients to your dedicated Balance Collect (online payment) portal to pay their balances.

It’s a straightforward and efficient process! Practices collect patients’ cell phone numbers, enabling revenue cycle teams to send text messages notifying patients of their balance due. Patients then tap the link in the text notification to open a mobile-friendly Balance Collect page and complete their payment directly from their phone.

You can send single Text-to-Pay messages using Patient Express within Bridge Payments or use the Bulk Text-to-Pay feature to reach multiple recipients at one time using the Send Payment Request function in Bridge Payments. See About Bulk Text-to-Pay for more information.

Accessing Text-to-Pay

Text-to-Pay is available under the Send Message column within Patient Express if you have a Balance Collect account for online payments. You must use the Balance Collect site and Amount Due fields for a message to be considered a Text-to-Pay message. A message that does not use the Balance Collect site and Amount Due fields is considered a custom text message.

When Bulk Text-to-Pay is enabled, you can access it by clicking Balance Collect > Send Payment Requests in the left menu.

See the following resources for more information on sending Text-to-Pay messages and Bulk Text-to-Pay messages:

Text-to-Pay vs. Traditional Patient Payment Options

Traditional Billing:

  • Manual
  • Difficult to navigate
  • Confusing Expensive (paper, call center staffing, etc.)
  • Delayed Payments

Text-to-Pay:

  • Automatic
  • User-friendly
  • Straightforward
  • Cost-effective
  • Fast Payments

Text-to-Pay and Bulk Text-to-Pay Limit

To comply with CTIA guidelines, the same patient can receive no more than one Text-to-Pay message per day and three Text-to-Pay messages per week. These limits apply to both Text-to-Pay messages and Bulk Text-to-Pay messages.

Text-to-Pay:

If a user attempts to send a Text-to-Pay message to the same Patient ID at a frequency that exceeds the daily or weekly limit, instead of a success message they see the message, “You have reached the limit for this number. Please try again tomorrow.”

Bulk Text-to-Pay:

If a Bulk Text-to-Pay file is uploaded and processed that contains Patient IDs of patients that have reached the daily or weekly limit, the file appears to process successfully, but in the Text-to-Pay report, the Delivery Status remains “Sending.”

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