When will my access be restored?
Access to Practice Management Bridge has been restored for all customers. If you’re unable to log in or did not receive your activation email, please contact our Care team at 1.800.337.3630 for assistance.
What happens to our previously stored data in Practice Management Bridge, and when will it be available?
Practice Management Bridge now includes all data from before the outage, including Vault records, recurring plan details, and transaction history.
How can I access transactions before the outage?
Pre-outage transactions are now available to view and refund in Practice Management Bridge.
Do I still have access to my recurring plans and stored cards on file?
Yes. Your stored card information is now accessible within the Practice Management Bridge platform. Your recurring plan data is also available, allowing you to view and cancel existing plans.
Full recurring plan functionality will be restored soon, beginning with a one-time catch-up payment scheduled for March 17. For more information about recurring payments, please refer to our Recurring Payment Access Restoration FAQs.
All data continues to be protected under PCI-compliant security standards.
What should I do with my Virtual Terminal access after Practice Management Bridge is restored?
Please use the temporary NMI Virtual Terminal only to view transactions processed through that terminal. For all other activity, please log in to Practice Management Bridge.
Will we need to take any action for web payments?
No action is required to continue accepting web payments through your Balance Collect link. Please continue using the original Balance Collect link that was set up for you. If a new Balance Collect link was created for you since February, return to using your original link.
If a patient pays successfully via a link, will the funds go to my account as normal?
Yes. Payments made through a payment link will process and settle according to your standard funding schedule, consistent with your existing agreement.
What are the rates for manual processing via NMI?
Manual processing through NMI is billed in accordance with your existing, contracted processing rates. There are no additional fees or rate changes.
Will NMI notify me when I’m added back to Practice Management Bridge?
No. Once your access to Practice Management Bridge is restored, you will not receive notifications through NMI. Any related communication will be sent directly by Rectangle Health.
*This update reflects current information and remains subject to change as reinstatement efforts progress.