If you have duplicate accounts, it’s because multiple registrations were made for you as a user in Bridge Compliance by a Practice Admin. A user in Bridge Compliance should only have one account to properly track training progress and completion.
There are two options you can take to resolve duplicate accounts.
Choose an Account to Use and Make the Duplicates Inactive
Decide which of the duplicate accounts will continue to be used and have the other(s) be deactivated and set to Inactive. This requires contacting and coordinating with a Practice Admin, as only Practice Admins can change the Activity Status of users.
Merge Accounts
Customer Care can merge accounts. For assistance, contact Customer Care at 800-337-3630 (option 3) or [email protected].
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