Compliant Surcharging Enhancements
We continue to enhance Compliant Surcharging with updates that improve fee calculation accuracy, payment method handling, and compliance support. Recent enhancements align surcharge calculations with processor-specific rounding requirements, further refine the application of surcharge exemptions for HSA/FSA cards, and strengthen debit card identifications for stored payment methods. These updates help ensure consistent surcharge experiences for patients while supporting accurate fee assessment across payment workflows.
Benefits:
- Increase reliability and accuracy across surcharging workflows.
- Help ensure compliant handling of exempt card types.
- Reduce the risk of incorrect patient fees.
- Support smooth, transparent patient payments.
Support Refinement: Help Center
We continuously update and improve our Help Center to keep pace with enhancements to Bridge Payments. Access the latest training, documentation, and support resources directly through the Support and Help buttons to quickly find answers, learn about new features, and make the most of your experience.
Benefits:
- Stay current with product updates.
- Access the latest training and support resources.
- Find answers faster with self-service tools.
- Onboard new team members more efficiently.
Virtual Master Class
The Patient Payment Playbook: What healthcare practices taught us about getting paid faster
Tuesday, October 20 at 12:00pm-1:00pm ET
What you'll learn:
- How to make card on file a standard part of every visist
- How online payments and Text-to-Pay get balances paid in minutes instead of months
- How interest-free payment plans turn "not now" into "yes"
- How PayerSync speeds up payer and HSA-portal payments, without the manual work
Registration: https://www2.rectanglehealth.com/bridgepaymentsmasterclass/monthly-training
Download ECHO EOPs
For eligible payer partners, you can now access and download original ECHO EOP documents directly from ECHO in PayerSync, keeping payment details and supporting documentation together in one place.
Benefits:
- Review payment information with the original ECHO EOP at hand.
- Keep supporting documentation in a single location.
Security Trust Center
You can now find our security, compliance, and data protection details in one place, from quick overviews to technical specifics.
Benefits:
- Get answers faster, on your own time.
- Understand our security details with confidence.
Links: