What happens to our previously stored data in Practice Management Bridge, and when will it be available?
Based on our records and validation efforts to date, previously stored data remains secure, and we have not identified any loss of payment data, Vault records, Recurring plan details, or transaction history.
We are actively restoring each data set within the new gateway environment. Timing for full restoration is still being finalized, and we will proactively communicate updates as milestones are confirmed.
Below is a breakdown by data type:
- Recurring plans
We have all recurring plan data on record based on our current validation efforts. Our team is working to fully restore recurring plans for our clients. You will be notified once this functionality is live. - Vault (stored cards on file)
Vault data, including stored cards on file, remains securely retained based on our current assessments.
We are restoring Vault records for every client within the new gateway environment. Once restoration is complete, your stored payment methods are expected to function as intended for future transactions. - PCI-compliant security standards
Throughout this process, all data remains protected under PCI-compliant security standards. The transition to the new gateway does not compromise or reduce the security of your stored information.
When should we expect the next communication and next steps?
When access is restored, you can expect direct communication confirming that you can log back into the system and begin using available functionality.
As additional features and capabilities are brought back online, updates will be communicated in two ways:
- Proactive notifications via email
- In‑app updates posted directly within the platform
Our goal is to ensure you always know:
- When access is restored
- What functionality is available
- What next steps (if any) are required
We appreciate your patience and will continue to communicate clearly as progress continues.
Will we need to take any action for web payments?
Online payments are now processing successfully and will appear as expected in Reports > Transaction Search.
No changes are needed for your Balance Collect link. Continue to use the original Balance Collect link that was set up for you. If a new Balance Collect link has been set up for you since February, return to using your original link.
Will we have access to NMI Virtual Terminal reporting after the outage?
Virtual Terminal reporting will be accessible within Practice Management Bridge. You’ll then be able to reference the associated NMI transaction data directly in Practice Management Bridge.
If a patient pays successfully via a link, will the funds go to my account as normal?
Once services are fully restored, payments made through a payment link are expected to process and settle according to your standard funding schedule, consistent with your existing agreement.
What are the rates for manual processing via NMI?
Manual processing through NMI is billed in accordance with your existing, contracted processing rates. There are no additional fees or rate changes.
How can I access transactions before the outage?
We are actively restoring access to transaction history prior to the outage. Once it is fully available in Practice Management Bridge, we will notify you.
Will NMI notify me when I’m added back to Practice Management Bridge?
No. Once your access to Practice Management Bridge is restored, you will not receive notifications through NMI. Any related communication will be sent directly by Rectangle Health.
What should I do with my Virtual Terminal access after Practice Management Bridge is restored?
Once your access to Practice Management Bridge is restored, you should discontinue use of the Virtual Terminal and resume processing within Practice Management Bridge as normal.
*This update reflects current information and remains subject to change as reinstatement efforts progress.