Troubleshooting: About HSA Card Payment Error “30039: Service not allowed”
Learn why a “30039: Service not allowed” Payment Declined error may occur when you try to accept an HSA card…
Articles
Locate Outstanding Balances with Balance Lookup (Balance Collect)
Learn how to use Balance Lookup to locate outstanding balances for Text-to-Pay and Bulk Text-to-Pay messages and collect the amounts…
Update Your Account Information
Learn how to update your account’s information such as the mailing address, phone number, email address, and other details by…
About Blind Refunds
Learn about blind refunds and how to enable or disable the Blind Refund feature in Bridge Payments. The Blind Refund…
Changing Your Bank Account
Learn what to do to update your bank account information.
Add a Card Directly in the Vault Outside of Transactions
Learn how to add a card directly to the Vault outside of transactions.
Add a Card to the Vault During Transactions
Learn how to add a card to the Vault during transactions.
Send a Payment Authorization Form
Learn how to use Patient Express to send a Payment Authorization form via email or text to patients so they…
About the Rectangle Health Windows Agent
Learn about the Rectangle Health Windows Agent, a component that helps facilitate the seamless processing of payments and can help…
About Card on File (Vault)
Learn about the Card on File (Vault) feature, its use cases, best practices, and benefits. Also learn about the Pre-Authorized…
Email or Print the Pre-Authorized Healthcare Form
Learn how to email and/or print Pre-Authorized Healthcare Forms (PAHCFs) from the Vault for cards on file and for Recurring…
Troubleshooting: Payments Screen (Virtual Terminal) Not Functioning
See how to troubleshoot instances where the Payments screen (Virtual Terminal) in Bridge Payments is not functioning. Payments screen (Virtual…
Sort and Rearrange Columns on the Claim Payments Screen (PayerSync)
Learn how to sort and rearrange columns on the Claim Payments screen.
Generate a Transaction Summary Report
Learn about Transaction Summary Reports and how to generate them.
About Reports
Learn about the four report areas available in Reports in Bridge Payments: Transaction Search, Text to Pay Reports, Report Exports,…
About Exporting Reports
Learn how exporting reports in Bridge Payments works, how to access your report exports, and about the export file type…
Actions on Transaction Details
Learn how to post payments, void/refund payments, and print or send receipts on the Transaction Details pop-up.
Troubleshooting: Allow Pop-ups for Practice Management Bridge
Learn how to allow pop-ups for Practice Management Bridge in Chrome or Edge web browsers. Applying this setting ensures Practice…
Fix a Payment Submitted to the Wrong Location
Learn how to fix a payment that was submitted to the wrong Merchant Account by mistake. This can include patients…
Configuring Email Notifications for Payment Activities
Learn about the email notifications sent when certain payment activities occur and how to receive these emails. You can receive…