Terminal & Virtual Terminal
About Declined Payment Responses
Learn the declination reasons that you might receive when a payment is declined.
Run an ACH Payment
Learn how to run an ACH payment.
About Terminals
Learn how the terminal connects to the browser session, the difference between connection indicator dot colors, and how to check…
Calibrate the touchscreen on Ingenico iSC250 devices
Verify that the cord has screws holding it in place. Power cycle (reboot) the terminal by pressing and holding CLEAR and – (minus)…
Troubleshooting: Terminal reboots at same time daily
Certain Ingenico iSC250 and Lane7000 devices might have an internal reboot cycle that causes the terminal to reboot every 24…
Take card payments using the Payments screen (virtual terminal)
In the left menu, click Payments. If you have more than one location, expand the list under Merchant Account to…
Troubleshooting: Lane is Closed – Ingenico terminal can’t connect to Bridge Payments
If your Ingenico terminal is displaying "This lane closed", follow these steps to troubleshoot your device. Reboot the Ingenico. If…
Taking Payments with a Terminal
Learn how to take a payment using a chip and signature terminal.
Printing and Emailing Receipts
You can re-print and re-send receipts through email at any time outside of transactions from Transaction Search.
Taking Payments Using the Payments Screen (Virtual Terminal)
You can take card-not-present payments using the Payments screen, also called the virtual terminal.
Put a Card on File while Taking a Payment on the Payments Screen (Virtual Terminal)
To place a card on file in Vault while taking a payment using the Payments screen, complete the Vault Information…