Note: This information only applies to blind refunds. If you need information or instructions on how to refund or void a payment in Bridge Payments, see Refund or Void a Payment.
Blind refunds are defined as credits to a consumer account in the form of a refund through the merchant processing gateway or terminal that do not require accessing the original sale transaction to perform the refund/credit. They are blind in that they can be done at any time by any authorized user for any dollar amount.
Only certain accounts are eligible for blind refunds due to processing relationship agreements.
Why we and Card Payment Brands do not recommend enabling blind refunds:
- Per the card payment brand rules, all refund transactions must accompany a sale transaction.
- When blind refunds are disabled, the system will not allow a refund to be processed for greater than the original sale amount. This prevents manual input errors from resulting in lost dollars to the practice.
- Risk of fraud is higher with blind refunds enabled because any user can use the system to credit their own account by processing a fraudulent refund with their own card.
We understand that there may be business scenarios that require temporary or permanent use of blind refunds. If you understand the risk and still wish to enable blind refunds, please read and complete our Blind Refund Policy.
- To receive the form, send an email to our Customer Care team at moc.htlaehelgnatcer@erac and request it.
- Once you've received, read, and completed the form, email it to moc.htlaehelgnatcer@erac and request the enablement.
A Care Representative will connect within 24-48 hours after receiving the form to confirm the request has been completed and provide a walkthrough on how to use the Blind Refund feature.
Disablement
If you wish to disable the Blind Refund feature, you can email moc.htlaehelgnatcer@erac or call at 800-337-3630 (option 3) for support.