Bulk Text-to-Pay makes sending Text-to-Pay messages easier than ever by allowing practices to reach a wide audience simultaneously. This significantly reduces the workload for payment collection, boosting staff morale and productivity, while empowering patients to pay how they want to pay.
Benefits of Bulk Text-to-Pay
- Instant and consolidated outreach
- Reach all patients with outstanding balances immediately, and then track delivery status and payments with live reports.
- Lifted response rates
- Text messages boast significantly higher open rates than most communication channels. When more patients see payment requests, more patients can settle their outstanding balances.
- Improved patient relationships
- Payment collection can be stressful for all parties involved. Providing patients with a straightforward, convenient way to pay can improve patient satisfaction.
- Reduced collection costs
- Traditional debt and billing collection methods eat away at your practice’s budget. Automated text solutions offer a cost-effective, high impact solution.
- Accelerated collections
- Text reminders create a sense of urgency. Research shows that 32% of people will pay their bill in less than five minutes when they receive it via secure text.
Bulk Text-to-Pay Limits
Note Regarding Text Limits: To comply with CTIA guidelines, the same patient can receive no more than one Text-to-Pay message per day and three Text-to-Pay messages per week. These limits apply to both Text-to-Pay messages and Bulk Text-to-Pay messages. To change the default limits, contact Customer Care at moc.htlaehelgnatcer@erac or call 800-337-3630 (option 3).
If a Bulk Text-to-Pay file is uploaded and processed that contains Patient IDs of patients who have reached the daily or weekly limit, the file appears to process successfully, but in the Text–to-Pay report, the Delivery Status remains “Sending.”
How to Add Bulk Text-to-Pay to Bridge Payments
If you do not have Bulk Text-to-Pay and would like to add it to your current package, please reach out to your Relationship Manager or contact our Customer Care team by calling 800-337-3630 or emailing moc.htlaehelgnatcer@erac.
