Bulk Text-to-Pay makes sending Text-to-Pay messages easier than ever by allowing practices to reach a wide audience simultaneously by sending messages to multiple recipients at once rather than individually. This significantly reduces the workload for payment collection, boosting staff morale and productivity, while empowering patients to pay how they want to pay.
Benefits of Bulk Text-to-Pay
- Instant and consolidated outreach
- Reach all patients with outstanding balances immediately, and then track delivery status and payments with live reports.
- Lifted response rates
- Text messages boast significantly higher open rates than most communication channels. When more patients see payment requests, more patients can settle their outstanding balances.
- Improved patient relationships
- Payment collection can be stressful for all parties involved. Providing patients with a straightforward, convenient way to pay can improve patient satisfaction.
- Reduced collection costs
- Traditional debt and billing collection methods eat away at your practice’s budget. Automated text solutions offer a cost-effective, high impact solution.
- Accelerated collections
- Text reminders create a sense of urgency. Research shows that 32% of people will pay their bill in less than five minutes when they receive it via secure text.
Bulk Text-to-Pay Limits
Note Regarding Text Limits: To comply with CTIA guidelines, the same patient can receive no more than one Text-to-Pay message per day and three Text-to-Pay messages per week. These limits apply to both Text-to-Pay messages and Bulk Text-to-Pay messages. To change the default limits, contact Customer Care at moc.htlaehelgnatcer@erac or call 800-337-3630 (option 3).
If a Bulk Text-to-Pay file is uploaded and processed that contains Patient IDs of patients who have reached the daily or weekly limit, the file appears to process successfully, but in the Text-to-Pay report, the Delivery Status remains “Sending.”
How to Add Bulk Text-to-Pay to Bridge Payments
If you do not have Bulk Text-to-Pay and would like to add it to your current package, please reach out to your Relationship Manager or contact our Customer Care team by calling 800-337-3630 (option 3) or emailing moc.htlaehelgnatcer@erac.
