Note: If you do not see Patient Express as an option in your menu within Bridge Payments, contact your practice administrator or contact Customer Care at 800-337-3630 (option 3) or moc.htlaehelgnatcerobfsctd-818a0e@erac.

Patient Express in Bridge Payments includes the following features:

• One-Way Patient Text Messaging
  • Patient Express provides open-ended text functionality. If your practice has a patient's cellphone number on file, staff can send any type of message to the patient. Examples of common messages include appointment reminders, "readiness" notifications, and follow-up or post-visit outreach. 
• Text-to-Pay
  • The Custom messaging feature within Patient Express also enables you to send single Text-to-Pay messages if you have a Balance Collect account for online payments. When patients receive a Text-to-Pay text, they click the link to open a mobile-friendly Balance Collect page and can then make a convenient payment directly from their phones. You can send single Text-to-Pay messages using Patient Express. To send multiple text-to-Pay messages at once to multiple recipients, you can use the Bulk Text-to-Pay feature.
    • Note: If you do not have Bulk Text-to-Pay and are interested in using it, please contact Customer Care at 800-337-3630 (option 3) or moc.htlaehelgnatcerobfsctd-3978c8@erac.
• Digital Patient Registration
  • For a convenient registration experience, invite patients to register online at their convenience before appointments. When you invite patients through text message or email to register online, they receive a unique registration link to your practice’s registration form.