If a payment is made to the wrong location (Merchant Account), there is no way to modify the transaction or move the funds to a different location. To remedy a situation where a patient or staff member mistakenly applied a payment to the wrong location:
- Process a refund of the original payment.
See the following resources for more information on how to refund a payment:- Article: Refund or Void a Payment
- Video: Voiding and Refunding Transactions
- After processing the refund, process a new payment to the correct location.
