If a payment is made to the wrong location (Merchant Account), there is no way to modify the transaction or move the funds to a different location. To remedy a situation where a patient or staff member mistakenly applied a payment to the wrong location:

1. Process a refund of the original payment.
   • Note: See the following resources for more information on how to refund a payment:
     • Article:
       • Refund or Void a Payment
     • Video:
       • Voiding and Refunding Transactions
2. After processing the refund, process a new payment to the correct location.