Payments – How To Read Transaction Details

Primary Information

• Transaction ID – helps to easily locate and manage specific transactions
• Transaction Type – helps to determine if the transaction was a sale or refund
  • Auth Only – an authorization was collected but the patient has not been charged
  • Sale – the patient was charged
  • Refund – the patient was provided a refund
  • Void- the transaction was voided
  • Decline- the transaction was declined and patient was not charged
• Requested Amount – the amount the customer requested from the patient during the time of the transaction
• Authorized Amount- the amount the customer transmits to the credit or debit card processor to make sure the patient has the funds required to make the transaction
• Authorization Response – the response from the issuing bank of the cardholder showing an approval or decline – see below link that outlines the responses under user message column:
  • https://docs.rectanglehealth.com/user-guide/gateway-response-codes
• Transaction Date: the date the transaction was ran

Account Information

• First Name/Last Name – name of the cardholder/patient
• Card Brand/Card Type – the card brand company that issued the card (Examples: Visa, Mastercard, Amex, Discover)
• Account Type – refers to the holder type
  • ‘P’ stands for a Personal Account
  • ‘O’ stands for an Organization Account
• Account Number – last 4 digits of the card number the transaction was ran on
• Expiration Date – when the card used will expire
• Billing Address/Zip Code- if entered, this is the address associated with the card

Authorization Information

• AVS Response/Codes- provides detailed information on address verification. Below is a link to the AVS codes and meanings:
  • • https://app.theneo.io/rectanglehealth/paymentsv1/user-guide/avs-cvv-responses
  • CVV Response/Codes – provides detailed information on Card Verification Value found on the back of the card. Below is a link to the CVV codes and meanings:
    • https://app.theneo.io/rectanglehealth/paymentsv1/user-guide/avs-cvv-responses
  • Gateway Response Code – provides detailed information on the various response codes that can be received from the gateway. Below is a link to the Gateway Response Codes and their meanings:
    • https://app.theneo.io/rectanglehealth/paymentsv1/user-guide/gateway-response-codes
  • Authorization Code – a system generated code used as an authentication factor received from the issuing bank of the card

Settlement Information

• Settlement Status – this identifies whether the transaction is settled or unsettled
  • If transactions show as unsettled from prior day, it most likely came in after settlement time and will settle upon next settlement
• Settlement Date – the date the transaction settles, please note this can differ from the transaction date
• Batch ID – this identifies which batch the transaction is located in, a new batch starts after each settlement

Source Information

• Merchant Account – identifies which merchant account the transaction is associated with
• Username – identifies  you which username the transaction was ran under
• Source IP – the IP address of the device or network the transaction was ran on
• Entry Method – how the transaction was entered (for balance collect and recurring transactions, the entry method will be ‘KD/KEYED’

Below is a full screenshot of the transaction details you will see: