Are online payments secure?
Yes, Balance Collect meets all security standards and is fully HIPAA-compliant.
How do patients get a receipt?
Patients are given the option to receive an email receipt or to print one after payment.
When does a payment update in the account?
It reflects within 24 hours.
What payment methods are accepted?
- Visa
- Mastercard
- Amex
- Discover
- HSA/FSA cards
- Apple Pay
- Google Pay
- Samsung Pay
How do payments appear in my system?
You can post Balance Collect payments from Transaction Search. In Bridge Payments, click Reports > Transaction Search in the left menu, and then filter by Balance Collect in the Username/Source drop-down menu. In the list of Balance Collect transactions, you can click Post within the search results or click a TXN ID to access the Post button in Transaction Details.
For questions or support regarding Balance Collect, contact our Care Team at 800-337-3630 (option 3) or moc.htlaehelgnatcer@erac.
