Are online payments secure?
Yes, Balance Collect meets all security standards and is fully HIPAA-compliant.
What is the Balance Collect link and QR code for?
The Balance Collect link is an account-specific payment link that allows patients to pay their open bills online. The QR code will connect to this link and can assist with collecting payments when it is displayed on your website, on-site, and more. See About Online Payments (Balance Collect) for more information.
How do I get my Balance Collect payment link and QR code?
You will be sent a customized Balance Collect link and custom QR code that's connected to your payment site during onboarding from moc.htlaehelgnatcer@noitatnemelpmi. If you cannot locate them, contact Customer Care at 800-337-3630 (option 3) or moc.htlaehelgnatcer@erac.
Customer Care can also assist with generating new links for new locations and connecting one singular link to multiple locations.
How do patients get a receipt?
Patients are given the option to receive an email receipt or to print one after payment.
When does a payment update in the account?
It reflects within 24 hours.
What payment methods are accepted?
- Visa
- Mastercard
- Amex
- Discover
- HSA/FSA cards
- Apple Pay
- Google Pay
- Samsung Pay
Can I add our logo to the Balance Collect link?
Yes, you can have your logo added to your Balance Collect payment link by contacting our Customer Care team at moc.htlaehelgnatcer@erac. In your email, attach the logo and include that you want the logo uploaded to the Balance Collect link.
Note: If you want your logo added to your patient receipts as well, see Update Patient Receipt Information.
How do payments appear in my system?
You can post Balance Collect payments from Transaction Search. In Bridge Payments, click Reports > Transaction Search in the left menu, and then filter by Balance Collect in the Username/Source drop-down menu. In the list of Balance Collect transactions, you can click Post within the search results or click a TXN ID to access the Post button in Transaction Details.
For questions or support regarding Balance Collect, contact our Customer Care team at 800-337-3630 (option 3) or moc.htlaehelgnatcer@erac.
