Before you begin: You must have the applicable access setting assigned to issue refunds. If you do not see the option to issue refunds in Bridge Payments, contact your practice administrator. You can refund payments after they have settled. Prior to a payment settling, you can void the transaction.
- To search for the transaction that you want to refund, in the left menu click Reports > Transaction Search.
- Apply search filters in Transaction Search, and then click Submit.
- Locate the transaction in the search results, and then click the transaction ID link in the TXN ID column.
- On the Transaction Details screen that appears, click Refund in the bottom left corner. Note: If you see Void instead of Refund, the transaction has not yet settled, and you can void the payment instead.
5. On Confirm Refund Amount, leave the full amount to issue a full refund, or enter a lower amount to issue a partial refund.
6. Click Okay to issue the refund.
7. On the Payment Accepted screen, email or print the refund receipt.
7. On the Payment Accepted screen, email or print the refund receipt.
- To email the refund receipt. enter the cardholder's email address and modify the email body to specify that a refund was issued. Click Email to send the email receipt.
- To print the refund receipt, click Print.
