In some cases when the merchant takes a payment, the receipt window may not open. This can occasionally occur if the browser is blocking the pop-up. To resolve this issue in Practice Management Bridge 3.0, please see the instructions for the browser in use below.

Chrome

1. Open the Chrome browser.
2. Click Customize and control Google Chrome (the 3 vertical dots icon) in the top right corner of the browser window.
3. Select Settings > Privacy and security > Site settings > Pop-ups and redirects.
4. Click Add next to Allowed to send pop-ups and use redirects.
5. Add pmb.rectanglehealth.com.

Firefox

1. Open the Firefox browser.
2. Choose one of the options to follow to navigate to Settings.
   • Option 1: Click Tools in the top menu bar and select Settings.
     • Note: If the top menu bar is not visible above the browser tab(s), press ALT + T on your keyboard to display the Tools drop-down.
   • Option 2: Click Open application menu (the three vertical lines icon) in the upper-right corner of the browser window, then select Settings.
3. Click Privacy & Security on the left side menu.
4. Select Block pop-up windows in the Permissions section.
5. Click the Exceptions… box for Block pop-up windows.
6. Enter pmb.rectanglehealth.com and click OK.
7. Exit and relaunch the browser.

Edge

1. Open the Edge browser.
2. Click Settings and more (the ••• button) in the upper-right corner of the browser.
3. Select Settings > Cookies and site permissions > Pop-up permissions.
4. Click Add under the Allow section.
5. Enter pmb.rectanglehealth.com and click Add.
6. Close and relaunch Edge.

Other Troubleshooting Tips

If the computer has been running for too long, it may require a restart. You should also disable any web extensions that the merchant has running on the browser.

If the above steps do not resolve the issue, please contact our Technical Support Team.