Send an Individual Text-to-Pay Message

Note: If you do not see Patient Express as an option in your menu within Bridge Payments, contact your practice administrator or contact Customer Care at 800-337-3630 (option 3) or moc.htlaehelgnatcerobfsctd-212c23@erac.

Text-to-Pay gives you the ability to notify patients about their balances through text messages and lets them pay directly from their phone by sharing a payment link with them.

Note: The text messaging service is one-way only. The system does not return messages to your office in the event that a patient sends a reply.

If you need instructions on how to send Bulk Text-to-Pay messages, see Send Multiple Text-to-Pay Messages at Once (Bulk Text-to-Pay).

Instructions

See Sending Text-to-Pay Messages to watch a video of this process.

  1. Select Patient Express from the main menu.
  2. This step varies depending on whether the patient has been added to Patient Express or not.
    • New patient: Click Add and enter basic demographic data for your patient, including their name and phone number.
      The Patient Information screen with entries in all fields and a Save button. The fields are Patient ID, Patient First Name, Patient Last Name, Date of Birth, Gender, Email, and Phone Number.
    • Patient already in Patient Express: Skip to the next step.
  3. Search for the patient using their name or Patient ID.
    The Patient Express screen. It has Add Patient, Patient Search, and Search Results sections. Patient Search has search fields for Patient ID, Patient First Name, and Patient Last Name, and a Submit button. Search Results lists patient information.
  4. Under Send Message, click Text-to-Pay to create the Text-to-Pay message.The Custom Patient Text Message pop-up message. The rest of Practice Management Bridge is grayed out.
  5. Type your message.
  6. Select your Balance Collect site to insert the URL in the message.
  7. In Amount Due, enter the amount due. The amount that you enter here will be pre-filled in Balance Collect when the patient opens the link.
  8. Click Send.
Tags: Text-to-Pay

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