Note: If you do not see Patient Express as an option in your menu within Bridge Payments, contact your practice administrator or contact Customer Care at 800-337-3630 (option 3) or moc.htlaehelgnatcer@erac.
Sending Text-to-Pay messages from within Patient Express is an effective way to collect balances.
Note: The Send Message column’s Custom function is now called Text-to-Pay. While the name is changed, its function of sending patients a Text-to-Pay message or custom text message is the same.
- For a Text-to-Pay message: Use the Balance Collect sites and Amount Due fields.
- For a custom text message: Do not use the Balance Collect sites and Amount Due fields.
See Send an Individual Text-to-Pay Message to view a written version of this process.
