Is Text-to-Pay accessible within my current plan?
If you see the Patient Express tab in the main menu of Bridge™ Payments, you already have access to Text-to-Pay.
If I currently do not have access to Text-To-Pay, how do I get access?
Call or email our Customer Care team at 800-337-3630 or moc.htlaehelgnatcer@erac.
How can I access the Text-to-Pay feature?
Text-to-Pay is located within Bridge payments through the Patient Express tab.
What number do the text messages come from?
A designated outbound toll-free number will be designated upon product delivery.
Can patients respond to messages?
Bi-directional text messaging is currently not available. Patients are unable to respond back to Text-to-Pays other than submitting a payment by clicking your online payment link. For further inquiries they can call or email the office.
Can I customize the text?
Yes, Text-to-Pay messages are fully customizable.
Can I save texts as templates to send to patients?
We suggest creating a Notepad or Word document with text templates to copy and paste into the field text box.
Can I put the practice name in texts?
Yes, you can customize your Text-to-Pay messages with your practice name and other details.
What if I have multiple locations or Doctors?
When you create a Text-to-Pay message, you will select a specific Balance Collect site from a drop-down list. Selecting the Balance Collect site for a specific location or doctor will ensure the payment is routed correctly.
Do I get charged for every text sent?
Text-to-Pay messages do not incur a charge.
Note: To comply with CTIA guidelines, the same patient cannot receive more than one Text-to-Pay per day and three Text-to-Pay messages per week.
Where do I find the link for patients to make their payments?
When you select a specific Balance Collect site from the drop-down list in the message builder, it will auto-populate the text message with your unique Balance Collect link.
How do I know if a patient has paid?
You can track patient payments through Text-to-Pay Reports, available under the Reports section in the left menu of Bridge Payments.
Do the Text-to-Pay payments post back to my practice management software?
Yes, Text-to-Pay payments appear in the Transaction Search as Balance Collect payments. You can post them to your practice management system by clicking Post in the Transaction Search Results or by clicking Post on the Transaction Details screen.
For questions about getting started with Text-to-Pay, contact our Care Team at 800-337-3630 (option 3) or moc.htlaehelgnatcer@erac.
For more information on how to use Text-to-Pay, please see the following resources:
