About the Rectangle Health Windows Agent
Learn about the Rectangle Health Windows Agent, a component that helps facilitate the seamless processing of payments and can help…
Card Reader Payments
Update Patient Receipt Information
Learn how to update information on your patient receipts such as an incorrect address or phone number, or add your…
Troubleshooting: Patient Receipt is Not Printing
See how to troubleshoot instances where a receipt cannot be printed after a patient has used their card to pay…
Troubleshooting: Rectangle Health Windows Agent Not Installed or Running (Gray Dot)
See how to troubleshoot instances where the Rectangle Health Windows Agent (Windows service) is not running or not installed. This…
Troubleshooting: Card Reader Disconnected (Orange Dot)
See how to troubleshoot card reader disconnection issues with Bridge Payments. This issue is identifiable by the connection indicator dot…
About Declined Payment Responses
Learn the declination reasons that you might receive when a payment is declined.
Accept Card-Present Payments
Learn how to accept card-present payments (i.e., payments initiated when a patient inserts, swipes, or taps their card to make…
About Card Reader Connector Indicators
Learn how the terminal connects to the browser session, the difference between connection indicator dot colors, and how to check…
Troubleshooting: Calibrate the Card Reader Touchscreen
See how to troubleshoot touchscreen calibration on Ingenico iSC250 and Lane7000 devices. Card reader touchscreen calibration may be necessary if…
Troubleshooting: Card Reader Reboots at Same Time Daily
See how to troubleshoot Ingenico iSC250 and Lane7000 devices if they reboot every 24 hours from the last time they…
Troubleshooting: Lane is Closed – Ingenico Card Reader Can’t Connect to Bridge Payments
See how to troubleshoot Ingenico card readers that cannot connect to Bridge Payments and display a message saying that the…
Taking Payments with a Card Reader
Learn how to take a payment using a chip and signature card reader.
Printing and Emailing Receipts
You can re-print and re-send receipts through email at any time outside of transactions from Transaction Search.