About the Rectangle Health Windows Agent2 months agoLearn about the Rectangle Health Windows Agent, a component that helps facilitate the seamless processing of payments and can help…Articles
Update Patient Receipt Information6 months agoLearn how to update information on your patient receipts such as an incorrect address or phone number, or add your…Articles
Troubleshooting: Patient Receipt is Not Printing6 months agoSee how to troubleshoot instances where a receipt cannot be printed after a patient has used their card to pay…Articles
Troubleshooting: Rectangle Health Windows Agent Not Installed or Running (Gray Dot)6 months agoSee how to troubleshoot instances where the Rectangle Health Windows Agent (Windows service) is not running or not installed. This…Articles
Troubleshooting: Card Reader Disconnected (Orange Dot)6 months agoSee how to troubleshoot card reader disconnection issues with Bridge Payments. This issue is identifiable by the connection indicator dot…Articles
About Declined Payment Responses7 months agoLearn the declination reasons that you might receive when a payment is declined.Articles
Accept Card-Present Payments7 months agoLearn how to accept card-present payments (i.e., payments initiated when a patient inserts, swipes, or taps their card to make…Articles
About Card Reader Connector Indicators7 months agoLearn how the terminal connects to the browser session, the difference between connection indicator dot colors, and how to check…Articles
Troubleshooting: Calibrate the Card Reader Touchscreen10 months agoSee how to troubleshoot touchscreen calibration on Ingenico iSC250 and Lane7000 devices. Card reader touchscreen calibration may be necessary if…Articles
Troubleshooting: Card Reader Reboots at Same Time Daily10 months agoSee how to troubleshoot Ingenico iSC250 and Lane7000 devices if they reboot every 24 hours from the last time they…Articles
Troubleshooting: Lane is Closed – Ingenico Card Reader Can’t Connect to Bridge Payments10 months agoSee how to troubleshoot Ingenico card readers that cannot connect to Bridge Payments and display a message saying that the…Articles
Taking Payments with a Card Reader11 months agoLearn how to take a payment using a chip and signature card reader.Videos
Printing and Emailing Receipts11 months agoYou can re-print and re-send receipts through email at any time outside of transactions from Transaction Search.Videos