Fix a Payment Submitted to the Wrong Location
Learn how to fix a payment that was submitted to the wrong Merchant Account by mistake. This can include patients…
Taking Payments
Troubleshooting: Patient Receipt is Not Printing
See how to troubleshoot instances where a receipt cannot be printed after a patient has used their card to pay…
Update Patient Receipt Information
Learn how to update information on your patient receipts such as an incorrect address or phone number, or add your…
Troubleshooting: Rectangle Health Windows Agent Not Installed or Running (Gray Dot)
See how to troubleshoot instances where the Rectangle Health Windows Agent (Windows service) is not running or not installed. This…
Troubleshooting: Terminal Disconnected (Orange Dot)
See how to troubleshoot terminal disconnection issues with Practice Management Bridge. This issue is identifiable by the connection indicator dot…
About Declined Payment Responses
Learn the declination reasons that you might receive when a payment is declined.
Accept Card-Present Payments
Learn how to accept card-present payments (i.e., payments initiated when a patient inserts, swipes, or taps their card to make…
About Terminal Connector Indicators
Learn how the terminal connects to the browser session, the difference between connection indicator dot colors, and how to check…
About Online Payments (Balance Collect)
Learn how to start accepting online payments with Balance Collect and explore the key benefits for your practice.
Troubleshooting: Calibrate the Terminal Touchscreen
See how to troubleshoot touchscreen calibration on Ingenico iSC250 and Lane7000 devices.
Troubleshooting: Terminal Reboots at Same Time Daily
See how to troubleshoot Ingenico iSC250 and Lane7000 devices if they reboot every 24 hours from the last time they…
Take Card Payments Using the Payments Screen (Virtual Terminal)
Learn how to take card-not-present payments using the Payments screen (Virtual Terminal). This method can be used when a patient…
Troubleshooting: Lane is Closed – Ingenico Terminal Can’t Connect to Bridge Payments
See how to troubleshoot Ingenico terminals that display “This lane closed” and cannot connect to Bridge Payments.
Taking Payments with a Terminal
Learn how to take a payment using a chip and signature terminal.
Printing and Emailing Receipts
You can re-print and re-send receipts through email at any time outside of transactions from Transaction Search.
Taking Payments Using the Payments Screen (Virtual Terminal)
You can take card-not-present payments using the Payments screen, also called the virtual terminal.
Put a Card on File while Taking a Payment on the Payments Screen (Virtual Terminal)
To place a card on file in Vault while taking a payment using the Payments screen, complete the Vault Information…