Troubleshooting: About HSA Card Payment Error “30039: Service not allowed”
Learn why a “30039: Service not allowed” Payment Declined error may occur when you try to accept an HSA card…
Troubleshooting
Troubleshooting: Payments Screen (Virtual Terminal) Not Functioning
See how to troubleshoot instances where the Payments screen (Virtual Terminal) in Bridge Payments is not functioning. Payments screen (Virtual…
Troubleshooting: Allow Pop-ups for Practice Management Bridge
Learn how to allow pop-ups for Practice Management Bridge in Chrome or Edge web browsers. Applying this setting ensures Practice…
Troubleshooting: Patient Receipt is Not Printing
See how to troubleshoot instances where a receipt cannot be printed after a patient has used their card to pay…
Troubleshooting: Rectangle Health Windows Agent Not Installed or Running (Gray Dot)
See how to troubleshoot instances where the Rectangle Health Windows Agent (Windows service) is not running or not installed. This…
Troubleshooting: Card Reader Disconnected (Orange Dot)
See how to troubleshoot card reader disconnection issues with Bridge Payments. This issue is identifiable by the connection indicator dot…
Troubleshooting: Payment Posting Issues and Best Practices
Learn payment posting best practices and troubleshooting steps for common payment posting-related issues.
Troubleshooting: Receipt Not Displaying in Practice Management Bridge
Learn the troubleshooting steps to take if your receipt is not displaying in Practice Management Bridge.
Troubleshooting: Calibrate the Card Reader Touchscreen
See how to troubleshoot touchscreen calibration on Ingenico iSC250 and Lane7000 devices. Card reader touchscreen calibration may be necessary if…
Troubleshooting: Card Reader Reboots at Same Time Daily
See how to troubleshoot Ingenico iSC250 and Lane7000 devices if they reboot every 24 hours from the last time they…
Post Payments from Transaction Search (Click-to-Post)
See how to post a payment manually in Practice Management Bridge for Recurring payments and online payments through Balance Collect,…
Generate a Transaction Report in Bridge Payments
Learn how to use Transaction Search to view, print, or export and download (in CSV, XLSX, or Summary by Source…
Take Card Payments Manually Using the Payments Screen (Virtual Terminal)
Learn how to take card-not-present payments using the Payments screen (Virtual Terminal). This method can be used when a patient…
Troubleshooting: Lane is Closed – Ingenico Card Reader Can’t Connect to Bridge Payments
See how to troubleshoot Ingenico card readers that cannot connect to Bridge Payments and display a message saying that the…