Newly created users in Bridge Compliance are automatically sent a Welcome email that contains their login details. If your Welcome email expired or you did not receive it, the invite can be re-sent. The Welcome email is only valid for about 24 hours.
Interactive Walkthrough
See Bridge Compliance Admin Requirement: Add and Manage Users to follow an interactive walkthrough that shows you how to resend invites in Bridge Compliance.
Practice Member Text Instructions
- Reach out to a Practice Admin user and request that they resend the invite to you.
- When the invite appears in your inbox, use it immediately.
Practice Admin Text Instructions
- Select Settings > My Users from the left menu.
- Find the user(s) who need the invite to be re-sent and use the box(es) to the left to select them.
- Click the Resend Invite button.
Tip: Inform the user(s) that it was re-sent so they can check their email and use it before it expires.
Actions to Take if Welcome Email Still Not Received
If you still do not receive the Welcome email: Check your Spam or Junk folders in case it’s being filtered there.
If the Welcome email is not in your Spam or Junk folders: It’s possible that the email associated with your Bridge Compliance account is incorrect. Connect with a Practice Admin to have them check what the associated email is and have them update it to be correct.
Need Help?
If your organization does not yet have a Practice Admin, the first Practice Admin must be created by Customer Care. To designate a Practice Admin user, contact Customer Care at 800-337-3630 (option 3) or [email protected].