Resend the “Welcome to Bridge Compliance” Email

If necessary, you can resend the “Welcome to Bridge Compliance” email that typically goes out after a Practice Admin user creates a new user. This welcome email provides a temporary password for users to access the portal, and upon login they will be prompted to create a new password.

Situations that require you to resend the welcome email includes:

• The original welcome email was missed or sent to spam.
• Users forgot their login credentials.

Prerequisites:

• You must be assigned the Practice Admin user role.

Instructions

1. Check the box(es) next to the name(s) of the user(s).
   To select all users, check the box at the top next to First Name, then adjust the selections as needed.
2. Click the Resend Invite button in the top right corner.
3. (Optional) Add a message.
4. Click Resend Invites.
   The selected users will receive a new welcome email with a temporary password to access the portal, and will be prompted to create a new password after logging in.

Need Help?

If your organization does not yet have a Practice Admin, the first Practice Admin must be created by Customer Care. To designate a Practice Admin user, contact Customer Care at 800-337-3630 (option 3) or [email protected].