Troubleshooting: Enter Card Details Pop-Up Does Not Appear

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Practice Management Bridge automatically has an Enter Card Details pop-up window to help automate the processing of a card that a patient has inserted, swiped, or tapped on the card reader. If the Enter Card Details pop-up does not appear when the patient initiates payment, there are two potential causes:

  • Your web browser blocks pop-up windows, which could also cause the card reader screen to get stuck on "waiting for cashier" or "authorizing, please wait".
  • The Rectangle Health Windows Agent is either not running or not installed.

The instructions to resolve the issue vary depending on what the cause is.

Chrome Instructions

If you are not using Chrome as your web browser, skip to the Edge instructions.

  1. Open a Chrome browser window on your computer, and then click the three vertical dots in the top right corner.
    The three vertical dots icon in the top right corner of Google Chrome browser window. A box surrounds the icon.
  2. In the drop-down menu, select Settings.
    A cursor hovers over the Settings option and a box surrounds it.
  3. Type "pop" in the search bar and select Site settings.
    The search bar and search results of the Settings page of the Chrome web browser. ”pop” is entered in the search bar, and the cursor is hovering over the Site settings option in the search results. Boxes surround ”pop” and Site settings. 
  4. Scroll to the Content section and select Pop-ups and redirects.
    The Content section of the Site settings page of the Chrome web browser. A box surrounds the Pop-ups and redirects option.
  5. Next to Allowed to send pop-ups and use redirects, click Add.
    The Customized behaviors section of the Pop-ups and redirects page of the Chrome web browser. A box surrounds the Allowed to send pop-ups and use redirects option and the Add button next to it. A cursor hovers over the Add button.
  6. Type in pmb.rectanglehealth.com and click Add.
    The Add a site pop-up from the Chrome web browser. The Site field contains pmb.rectanglehealth.com.
  7. If you have multiple users on Chrome, repeat these instructions as this setting my be updated on each user's Chrome profile.
  8. Check if the Enter Card Details pop-up now appears in Practice Management Bridge.
    If the Enter Card Details pop-up still does not appear: The Rectangle Health Windows Agent is not running or installed. Go to the Rectangle Health Windows Agent instructions.

Edge Instructions

  1. Click Settings and more (the three horizontal dots icon) in the top right corner of your Edge browser window.
  2. Select Settings > Cookies and site permissions.
  3. Go to the Site permissions section and click All permissions.
  4. Click Pop-ups and redirects.
  5. Go to the Allow section and click Add.
  6. Type in https://pmb.rectanglehealth.com and click Add.
  7. Check if the Enter Card Details pop-up now appears in Practice Management Bridge.
    If the Enter Card Details pop-up still does not appear: The Rectangle Health Windows Agent is not running or installed. Go to the Rectangle Health Windows Agent instructions.

Rectangle Health Windows Agent Instructions

  1. Right-click on Start (the icon with four blue squares on your Windows computer's taskbar) > select Task Manager from the list the appears > open the Services tab (puzzle piece icon).
  2. Navigate to the Windows service agent RHWindowsAgent in the list > right-click on RHWindowsAgent > select Start.

Best Practices

  • To ensure Practice Management Bridge works correctly, allow pop-ups for Practice Management Bridge on your web browser.

Need Help?

If you could not find RHWindowsAgent in the Services tab list:

  • Use our Help Center's Chat with us button or chat icon.
  • Call our Technical Support team at 800-337-3630 (option 4).
Helpful?