Troubleshooting: Payments Screen Not Functioning

Payments Screen Not Functioning Scenarios

If you experience issues with the Payments screen, it may be due to any of the following:

• Your desktop shortcut to Practice Management Bridge is not working properly.
  This is only applicable if you use a Practice Management Bridge desktop shortcut. We recommend accessing Practice Management Bridge via a desktop shortcut for direct access and to eliminate potential errors or delays when the software is used to process payments.
• You see an error message when you try to log in to Practice Management Bridge. For example: "403 forbidden".
• Your network is blocking Practice Management Bridge.

Troubleshooting Steps

1. Log in to Practice Management Bridge.
   Web Browser Login: Log in to Practice Management Bridge via a web browser.
   Desktop Shortcut Login: Log in to Practice Management Bridge via the desktop shortcut for it (if available).
2. Observe the results.

What Happens Next

• If you were able to log in to Practice Management Bridge via a web browser or desktop shortcut: The Payments screen is functioning.
• If you were unable to log in to Practice Management Bridge via a web browser: The issue is likely network-related (for example, your network is blocking Practice Management Bridge). Contact your network administrator for assistance. If you continue to experience issues after contacting your network administrator, contact our Technical Support team for further assistance by calling 800-337-3630 (option 4).
• If you were unable to log in to Practice Management Bridge through your desktop shortcut: There may be an issue with your desktop shortcut. Contact Technical Support for assistance by calling 800-337-3630 (option 4).