If you experience loading or acceptance issues with the Welcome invite email from Bridge Compliance, it may be due to:
- The web browser or browser issues
- An invalid token or a token expiring mid-process
- The link expiring
The cause of the issue and resolution will vary based on the issue you are experiencing.
Invite Link Does Not Work
If the invite link does not work when you use it, then the invitation link has either expired or is invalid. You will need to request a new invite from a Practice Admin.
Unable to Accept Invitation
If you cannot accept the invitation, then the problem is either an invalid token or a browser issue.
We recommend using Bridge Compliance on the Google Chrome browser as it is optimized for Chrome. If you are already using Chrome, or you switch to Chrome and the issue persists, you may need to clear the browser’s cache and cookies.
Invite Fails After Entering Password
If the invite fails after you enter a password, the token expired as you were completing the password entry. You may want to clear your browser’s cache and cookies.
Invite Does Not Load
If you click the invite link and it does not load afterwards, then the issue is either due to the browser or because the link has expired.
We recommend using Bridge Compliance on the Google Chrome browser as it is optimized for Chrome. If you are already using Chrome, or you switch to Chrome and the issue persists, then it is likely because the link expired. When an invite link expires, you need to contact a Practice Admin and have them resend the Welcome email to you.