About the Consent Status Report

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The Consent Status Report gives you visibility into whether patients have opted out of text messaging. Consent Status is available under Reports > Text to Pay Reports.

The Reports > Text to Pay Reports screen in Bridge Payments. There’s a Transaction Reports – Text to Pay section and a Consent Stauts Report section.

Patients appear in the Consent Status Report once they receive a message (custom text, single Text-to-Pay, or Bulk Text-to-Pay) from Bridge Payments.

Consent Status and Meaning:

  • -: A message has been sent, and the patient has not opted out.
  • Opted-Out: The patient has responded "Stop" or other cancel words to opt out of future messaging.
  • Opted-In: The previously opted-out patient sent "Start" to opt back in to messaging.

Need Help?

If you do not see Patient Express as an option in your menu within Bridge Payments:

  • Contact your practice administrator.
  • Contact Customer Care at 800-337-3630 (option 3) or [email protected].

If you do not have Bulk Text-to-Pay and would like to add it to your current package:

  • Contact your Relationship Manager.
  • Contact Customer Care at 800-337-3630 (option 3) or [email protected].
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