Troubleshooting: Lane is Closed - Ingenico Card Reader Can’t Connect to Bridge Payments

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If your Ingenico card reader can't take payments and displays a "closed" message, then it is not connected to Bridge Payments.

The "closed" message may vary. It could say:

  • This Lane Closed
  • Sorry, Lane Closed
  • Terminal Closed

To resolve this issue, you will need to troubleshoot the Chrome web browser (if you are using it) and the Ingenico card reader.

Chrome Instructions

If you are not using Chrome as your web browser, skip to the Ingenico card reader instructions.

  1. Access Practice Management Bridge in a Chrome browser window on your computer.
  2. Click the tune icon (or lock icon) to the left of the website URL.
    The tune icon to the left of a website’s URL in a Chrome web browser. A box surrounds it.
  3. Select the Site settings option in the pmb.rectanglehealth.com pop-up.
    A new tab will open and take you to Chrome's permissions settings for pmb.rectanglehealth.com.
  4. Scroll down the list of permissions to Apps on device and check what the permission is set to.
    If the permission is set to block: Click the permission setting and change it to Allow.
    If the permission is not set to Block: Chrome is not blocking the connection. Proceed to the Ingenico card reader instructions.

Ingenico Card Reader Instructions

  1. Log out of Practice Management Bridge by clicking your username in the upper right corner and selecting Log Off.
  2. Reboot the card reader by holding down the following two card reader buttons together simultaneously (this varies based on the card reader):
    Lane7000: The yellow arrow button and the button with the # symbol.
    iSC250: The yellow clear button ( < Clear ) and the dash button ( - ).
  3. Wait for the Ingenico card reader to display the "closed" message again.
  4. Open and log in to Practice Management Bridge.
  5. Wait 30 seconds—the Terminal connector indicator dot in Practice Management Bridge should turn green, and the Ingenico card reader should be ready to use.

If the Ingenico card reader continues to display the "closed" message:

  1. Log out of Practice Management Bridge by clicking your username in the upper right corner and selecting Log Off.
  2. Unplug the Ingenico card reader's USB cable from the computer.
  3. Inspect the USB cable for damage.
    If the cable is damaged, please call Technical Support at 800-337-3630 (option 4).
  4. Plug the USB cable back into the PC (if available, try a different USB port).
    Make sure that the Ingenico card reader is plugged directly into a USB port of the computer and that you are not using a USB hub.
  5. Wait until the Ingenico card reader displays the "closed" message again.
  6. Open and log in to Practice Management Bridge.
  7. Wait 30 seconds—the Terminal connector indicator dot in Practice Management Bridge should turn green, and the Ingenico card reader should be ready to use.

Need Help?

If these steps do not resolve the issue, you can use our Help Center's Chat with us button or chat icon, or contact Technical Support at 800-337-3630 (option 4) for further assistance.

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