When you search for a patient in Patient Express, the results page shows key information and actions you can take for each patient.
Patient ID
You can click the Patient ID to open the patient’s record. From there, you can:
- Edit or add patient information.
- Send an invitation (via text or email) for the patient to register online.
Patient Name
Patient Name displays the full name of the patient.
Email Sent
Email Sent shows whether an email invitation has been sent for online registration.
Text Sent
Text Sent shows whether a text message invitation has been sent for online registration.
Form Complete
Form Complete indicates if the patient has submitted their digital registration form.
If the form is complete:
- You can click View to see the submitted form.
- You can click Vault to view, edit, or charge a payment to the card on file from registration.
Send Message
Send Message is where you can resend invitations to a patient if the patient was already invited by text or email by clicking Resend Form. The reminder will be sent using the same method as the original message (email, text, or both).
You can click Text-to-Pay to send a Text-to-Pay message or custom text message to the number on file.
- For a Text-to-Pay message: Use the Balance Collect site selection and Amount Due fields.
- For a custom text message: Do not use the Balance Collect site selection and Amount Due fields.
If a patient opts out of text messaging, the options under Send Message will be unavailable.
Need Help?
If you do not see Patient Express as an option in your menu within Bridge Payments:
- Contact your practice administrator.
- Contact Customer Care at 800-337-3630 (option 3) or [email protected].