Note: Compliant Surcharging is not included in all Practice Management Bridge plans. For more information about your plan, contact our Customer Care team by calling 800-337-3630 or emailing [email protected].
What happens with my recurring payment plans?
Because Compliant Surcharging is not supported with Recurring payments at this time, your Recurring payment plans will continue to run on a non-surcharging Merchant Account (location).
What happens with cards on file in Vault?
The cards that you stored on file in Vault before you implemented Compliant Surcharging should not be used on the surcharging Merchant Account (location). If you want to process them on the surcharge Merchant Account (location), you will need to delete and re-create these cards stored on file in Vault.
See the following articles for more information:
- Delete a Card on File in Vault
- Add a Card to the Vault During Transactions
- Add a Card Directly in the Vault Outside of Transactions
- Send a Payment Authorization Form
Can I surcharge with Balance Collect?
Yes. The surcharge is applied to all credit card payments. If a patient enters credit card information on your Balance Collect site(s), a surcharging disclaimer will automatically appear.
Does surcharging apply to PayerSync (processing virtual credit cards from healthcare payment partners)?
If you are using PayerSync or processing virtual credit cards on your own, you must use an additional, non-surcharging Merchant Account (location).