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Troubleshooting
Common issues and solutions
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Practice Management Bridge
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Troubleshooting
Card Reader Troubleshooting
Troubleshooting: Card Reader Disconnected (Orange Dot)
Troubleshooting: Rectangle Health Windows Agent Not Installed or Running (Gray Dot)
Troubleshooting: Lane is Closed - Ingenico Card Reader Can’t Connect to Bridge Payments
Troubleshooting: Calibrate the Card Reader Touchscreen
Troubleshooting: Card Reader Reboots at Same Time Daily
Payment & Posting Troubleshooting
Process Transactions with the Temporary NMI Virtual Terminal
Migrate a Merchant ID to the Temporary NMI Virtual Terminal in Case of Outage
Temporary NMI Virtual Terminal FAQs
Troubleshooting: Payment Posting Issues and Best Practices
Troubleshooting: About HSA Card Payment Error “30039: Service not allowed”
Troubleshooting: Patient Receipt is Not Printing
Post Payments from Transaction Search (Click-to-Post)
Payments Screen Troubleshooting
Troubleshooting: Payments Screen Not Functioning
Take Card Payments Manually Using the Payments Screen
Practice Management Bridge Troubleshooting
Troubleshooting: Allow Pop-ups for Practice Management Bridge
Troubleshooting: Receipt Not Displaying in Practice Management Bridge
