If you encounter issues with the training or courses in Bridge Compliance, the cause may vary based on the issue you are experiencing.
Training Troubleshooting
Training Does Not Load
If the training does not load, it is likely due to a browser compatibility issue. When using Bridge Compliance, we recommend using Google Chrome as your web browser because Bridge Compliance is optimized for Chrome.
Training is Not Saving
If your training is not saving, it is due to a session timeout.
Training is Frozen
If your training is frozen, it is either a browser or device issue, or potentially both. We recommend using Google Chrome as your web browser on a desktop computer and clearing your browser’s cache and cookies.
Training is Incomplete
If your training is incomplete, then that means that the module is not finished yet.
Course Troubleshooting
Cannot Access Courses
If you cannot access courses in Bridge Compliance, then it may be due to your account not being fully activated or logged in correctly.
We recommend logging out and then back in to your account in Bridge Compliance. If this does not resolve the issue, contact and coordinate with a Practice Admin who can check on your account status.
Courses Are Not Updated
If your courses are not updated, it is due to a sync delay.
Course Does Not Launch
If a course does not launch, then it is either a session or browser issue. We recommend using Google Chrome as your web browser and clearing your browser’s cache and cookies.
Quizzes are Missing
If quizzes are missing, it may be due to a session or loading issue. We recommend using Google Chrome as your web browser and clearing your browser’s cache and cookies.